Plantronics vs Jabra Headsets: Which One Is Better for Office Calls?

Jabra and Plantronics are the two brands that come up most often when looking for professional headsets used in either the office or a call centre because they have both built strong reputations in the industry by providing quality products designed to withstand long hours spent calling customers.

Clear sound = Clear decisions 

If you have ever worked in a loud environment and were unable to hear clearly because your headset was not working correctly.

If you have long working hours and the headset you are using has bad sound quality. Also, what if the headphones don't even fit perfectly around your ears? The worst nightmare can be the microphone.

The better the headset, the better the communication. You will be more productive without feeling tired.

Let’s break these devices down more.

Understanding both brands

While comparing the products of Jabra and Plantronics headsets, it is helpful to first understand what each brand represents.

Jabra has made a name for itself for both its innovation and sleek modern-style design. The majority of Jabra’s product line has been built around enhancing audio technologies through improvements such as noise-cancellation and wireless connection. As such, many companies choose to purchase Jabra headset products because they come equipped with advanced features that will easily integrate into modern corporate communication tools like video conferencing software.

Plantronics (Poly) has a long history of being a prominent brand in creating and producing high-quality professional-grade audio equipment. Plantronics has strong ties to the aerospace industry. Many of Plantronics’s headsets have been discovered as being used in both aviation and space exploration and flight missions.

Both brands have achieved significant global brand trust. Therefore, selection between the brands will not be made based on determining which company is a “good” brand vs which company is the “bad” brand, but rather, on understanding which of the brands is a better fit for your work environment.

Design and Build Quality

People notice the design before anything else when purchasing headphones. Since employees tend to wear their headphones for hours each day, the design can be crucial to the comfort of use.   

The Jabra Headphones' design is mainly contemporary in style, giving the impression of being very light and simple. Users enjoy this design style as they usually work in a professional office where they are required to look professional. The materials used in the creation of the headset also provide a very high-quality feel, and the way the headsets are constructed provides an excellent balance between good comfort and durability.  

Plantronics Headphones tend to have a durable construction. Although they do not have as much of a "modern" look as Jabra headphones do, Plantronics Headphones are built to handle regular wear and tear from using them on a daily basis. If you are working in a busy call centre where equipment is being used every day, being able to use durable equipment could be a tremendous advantage.

Audio Quality and Microphone Performance

Effective business communication depends heavily on excellent audio. 

Jabra has noise-cancelling features on its products and utilises smart technologies that detect and filter background sounds through the use of special microphones. This helps create a clear communication path when you’re calling someone from a noisy office, for example.

Plantronics uses similar noise-cancelling technologies on its products; however, they often include multiple microphones that pick up the speaker's voice while simultaneously blocking out background noise, so Plantronics headsets are often found in contact centres where various conversations happen all around you.

Connectivity and Compatibility

The Jabra brand of headset is well-known for its superior wireless connectivity. Most of the Jabra headsets are Bluetooth or USB so that they can easily connect to laptops and smartphones. The Jabra headsets are also very compatible with popular collaborative platforms like Microsoft Teams and Zoom.

Plantronics is well knows for excellent connectivity options, that word widely with desk phones, PCs and mobile phones as well. Not only this, but Plantronics devices allow switching between multiple devices hassle-free.

When used in a unified communications environment, both of these brands have software tools that provide businesses with the ability to manage and update multiple headsets for large user groups.

Price and Value

Many businesses have concerns when buying office supplies because their work is dependant on the devices.

Jabra has developed very high-quality products and their headsets come equipped with modern technology. As many companies believe that Jabra headsets offer better features, functionality (such as noise cancellation) and comfort than other headsets.

They often justify the higher price of a Jabra headset compared to other manufacturer's headsets. 

While Plantronics provides different classes of headsets throughout various price ranges, so that many businesses will have the option to find a headset according to their budget and product size requirements.

Ultimately, businesses should know and understand what types of features they need in choosing and which brand offers them the best overall value.

Which works best for office?

After talking about both Jabra vs. Plantronics headsets, my conclusion is that both companies produce outstanding headsets for use in the workplace or as part of a call centre operation. However, choosing between the two depends on what features are most important: 

If you work in a modern workplace that has high-value design, cutting-edge noise reduction technology and strong wireless connection technology, then the top choice will likely be Jabra headsets. 

On the other hand, if your working environment has an emphasis on toughness and reliability and people’s ability to wear headsets in multiple ways, you will likely want to go with Plantronics headsets. 

Many businesses use both Jabra and Plantronics headsets to meet the various needs of their employees.

Final Words; Period

Choosing the right headset may seem like a minor decision in the grand scheme of things, but it is actually very important to the day-to-day operation of doing business. All aspects of headsets, sound quality, comfort of wearing, and reliability in performance contribute to employee and customer experiences with your company.

The reputation of both Jabra and Plantronics as leaders in the professional communication industry is well established. Whether you are supporting a large call centre or setting up a state-of-the-art office.

Ultimately, the headset that will be best for your firm is simply the one that meets the needs of the people wearing the headsets, fits into your budget, and meets the requirements of how they work. 

With an appropriate decision, employees will spend more time having clear, productive conversations than they will dealing with technical problems associated with their headsets.